{"id":114770,"date":"2025-03-12T14:45:53","date_gmt":"2025-03-12T13:45:53","guid":{"rendered":"https:\/\/tooq.several.studio\/suporte-tecnico\/"},"modified":"2026-01-21T23:03:46","modified_gmt":"2026-01-21T22:03:46","slug":"suporte-tecnico","status":"publish","type":"page","link":"https:\/\/tooq.com\/pt-pt\/suporte-tecnico\/","title":{"rendered":"Suporte t\u00e9cnico"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"114770\" class=\"elementor elementor-114770 elementor-188\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-789a9d0 e-flex e-con-boxed e-con e-parent\" data-id=\"789a9d0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-611911b elementor-widget__width-initial custom-title sfprodisplay elementor-widget elementor-widget-heading\" data-id=\"611911b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Suporte T\u00e9cnico<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a1010f e-con-full e-flex e-con e-parent\" data-id=\"0a1010f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61ea86f elementor-widget elementor-widget-template\" data-id=\"61ea86f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"114912\" class=\"elementor elementor-114912 elementor-819\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c15deee e-con-full e-flex e-con e-parent\" data-id=\"3c15deee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1ba585dc e-con-full e-flex e-con e-child\" data-id=\"1ba585dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6bc700 helvetica elementor-widget elementor-widget-breadcrumbs\" data-id=\"e6bc700\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/tooq.com\/pt-pt\/\">In\u00edcio<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a1c3dc0 e-con-full e-flex e-con e-child\" data-id=\"4a1c3dc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb4135a e-flex e-con-boxed e-con e-parent\" data-id=\"bb4135a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3831562 elementor-widget elementor-widget-heading\" data-id=\"3831562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Servi\u00e7o t\u00e9cnico<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04c3b3b elementor-widget elementor-widget-heading\" data-id=\"04c3b3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Condi\u00e7\u00f5es gerais e garantias<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-611d42c elementor-widget elementor-widget-text-editor\" data-id=\"611d42c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Todos os produtos comercializados pela TOOQ TECHNOLOGY t\u00eam garantia contra defeitos de fabrico, ficando exclu\u00eddas as avarias causadas por agentes externos ou servi\u00e7os prestados por outras companhias, tais como subidas ou picos de tens\u00e3o na rede el\u00e9trica, curto-circuitos, ondas progressivas induzidas por raios, linhas telef\u00f3nicas, inunda\u00e7\u00f5es, inc\u00eandios, etc.<\/p><p>Para mais informa\u00e7\u00f5es, consulte as nossas condi\u00e7\u00f5es.<\/p><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aedbc7f elementor-widget elementor-widget-heading\" data-id=\"aedbc7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suporte t\u00e9cnico\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e36b91 elementor-widget elementor-widget-heading\" data-id=\"1e36b91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Condi\u00e7\u00f5es gerais e garantias<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b3410f elementor-widget elementor-widget-text-editor\" data-id=\"7b3410f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para obter uma resposta r\u00e1pida e precisa, deve preencher corretamente todos os campos do Formul\u00e1rio de Assist\u00eancia de Produtos.<br><br><\/p><p><b>Nome do produto<br><\/b>Coloque uma descri\u00e7\u00e3o curta do produto, por exemplo &#8220;Caixa externa IDE\/SATA para USB 2.0&#8221; ou &#8220;Fonte de alimenta\u00e7\u00e3o de 500W ATX&#8221;.<br><br><\/p><p><b>N\u00famero de modelo<br><\/b>O n\u00famero de modelo ou refer\u00eancia do produto aparece nas caixas de embalagem e nas etiquetas dos produtos.<\/p><p>Exemplos da refer\u00eancia do modelo: &#8220;TQE-2512&#8221;, &#8220;TQC-X9007B&#8221;, &#8220;LP1423TN-S&#8221;, &#8220;10.31.0102&#8221;, etc.<br><br><\/p><p><b>N\u00famero de s\u00e9rie<br><\/b>Naqueles produtos que n\u00e3o possuam n\u00famero de s\u00e9rie, deixe este campo em branco.<\/p><p>O n\u00famero de s\u00e9rie do produto aparece na sua etiqueta e na caixa de embalagem acompanhado de um c\u00f3digo de barras, com indica\u00e7\u00e3o de S\/N, N\u00ba S\u00e9rie ou simplesmente um c\u00f3digo de barras com o n\u00famero de s\u00e9rie na parte inferior.<\/p><p>Exemplos de n\u00fameros de s\u00e9rie: &#8220;TQEP480S101000050&#8221;, &#8220;TQC1850C090610008&#8221;, &#8220;TQE2523G08080098&#8221;<\/p><p> <\/p><p><b>Sistema operativo<br><\/b>Indique o sistema operativo com o qual est\u00e1 a utilizar o produto (Windows, Mac OX, Ubuntu, etc&#8230;) e inclua informa\u00e7\u00f5es sobre a vers\u00e3o (home, pro, 32bits, 64bit, etc&#8230;).<\/p><p>Pergunta<\/p><p><br>Descreva o problema ou indique-nos a informa\u00e7\u00e3o que deseja saber sobre o produto.<\/p><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad0458a form-contacto elementor-widget elementor-widget-shortcode\" data-id=\"ad0458a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform-theme gform-theme--foundation gform-theme--framework gform-theme--orbital' data-form-theme='orbital' data-form-index='0' id='gform_wrapper_3' ><style>#gform_wrapper_3[data-form-index=\"0\"].gform-theme{--gf-color-primary: #204ce5;--gf-color-primary-rgb: 32, 76, 229;--gf-color-primary-contrast: #fff;--gf-color-primary-contrast-rgb: 255, 255, 255;--gf-color-primary-darker: #001AB3;--gf-color-primary-lighter: #527EFF;--gf-color-secondary: #fff;--gf-color-secondary-rgb: 255, 255, 255;--gf-color-secondary-contrast: #112337;--gf-color-secondary-contrast-rgb: 17, 35, 55;--gf-color-secondary-darker: #F5F5F5;--gf-color-secondary-lighter: #FFFFFF;--gf-color-out-ctrl-light: rgba(17, 35, 55, 0.1);--gf-color-out-ctrl-light-rgb: 17, 35, 55;--gf-color-out-ctrl-light-darker: rgba(104, 110, 119, 0.35);--gf-color-out-ctrl-light-lighter: #F5F5F5;--gf-color-out-ctrl-dark: #585e6a;--gf-color-out-ctrl-dark-rgb: 88, 94, 106;--gf-color-out-ctrl-dark-darker: #112337;--gf-color-out-ctrl-dark-lighter: rgba(17, 35, 55, 0.65);--gf-color-in-ctrl: #fff;--gf-color-in-ctrl-rgb: 255, 255, 255;--gf-color-in-ctrl-contrast: #112337;--gf-color-in-ctrl-contrast-rgb: 17, 35, 55;--gf-color-in-ctrl-darker: #F5F5F5;--gf-color-in-ctrl-lighter: #FFFFFF;--gf-color-in-ctrl-primary: #204ce5;--gf-color-in-ctrl-primary-rgb: 32, 76, 229;--gf-color-in-ctrl-primary-contrast: #fff;--gf-color-in-ctrl-primary-contrast-rgb: 255, 255, 255;--gf-color-in-ctrl-primary-darker: #001AB3;--gf-color-in-ctrl-primary-lighter: #527EFF;--gf-color-in-ctrl-light: rgba(17, 35, 55, 0.1);--gf-color-in-ctrl-light-rgb: 17, 35, 55;--gf-color-in-ctrl-light-darker: rgba(104, 110, 119, 0.35);--gf-color-in-ctrl-light-lighter: #F5F5F5;--gf-color-in-ctrl-dark: #585e6a;--gf-color-in-ctrl-dark-rgb: 88, 94, 106;--gf-color-in-ctrl-dark-darker: #112337;--gf-color-in-ctrl-dark-lighter: rgba(17, 35, 55, 0.65);--gf-radius: 3px;--gf-font-size-secondary: 14px;--gf-font-size-tertiary: 13px;--gf-icon-ctrl-number: url(\"data:image\/svg+xml,%3Csvg width='8' height='14' viewBox='0 0 8 14' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M4 0C4.26522 5.96046e-08 4.51957 0.105357 4.70711 0.292893L7.70711 3.29289C8.09763 3.68342 8.09763 4.31658 7.70711 4.70711C7.31658 5.09763 6.68342 5.09763 6.29289 4.70711L4 2.41421L1.70711 4.70711C1.31658 5.09763 0.683417 5.09763 0.292893 4.70711C-0.0976311 4.31658 -0.097631 3.68342 0.292893 3.29289L3.29289 0.292893C3.48043 0.105357 3.73478 0 4 0ZM0.292893 9.29289C0.683417 8.90237 1.31658 8.90237 1.70711 9.29289L4 11.5858L6.29289 9.29289C6.68342 8.90237 7.31658 8.90237 7.70711 9.29289C8.09763 9.68342 8.09763 10.3166 7.70711 10.7071L4.70711 13.7071C4.31658 14.0976 3.68342 14.0976 3.29289 13.7071L0.292893 10.7071C-0.0976311 10.3166 -0.0976311 9.68342 0.292893 9.29289Z' fill='rgba(17, 35, 55, 0.65)'\/%3E%3C\/svg%3E\");--gf-icon-ctrl-select: url(\"data:image\/svg+xml,%3Csvg width='10' height='6' viewBox='0 0 10 6' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M0.292893 0.292893C0.683417 -0.097631 1.31658 -0.097631 1.70711 0.292893L5 3.58579L8.29289 0.292893C8.68342 -0.0976311 9.31658 -0.0976311 9.70711 0.292893C10.0976 0.683417 10.0976 1.31658 9.70711 1.70711L5.70711 5.70711C5.31658 6.09763 4.68342 6.09763 4.29289 5.70711L0.292893 1.70711C-0.0976311 1.31658 -0.0976311 0.683418 0.292893 0.292893Z' fill='rgba(17, 35, 55, 0.65)'\/%3E%3C\/svg%3E\");--gf-icon-ctrl-search: url(\"data:image\/svg+xml,%3Csvg width='640' height='640' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath d='M256 128c-70.692 0-128 57.308-128 128 0 70.691 57.308 128 128 128 70.691 0 128-57.309 128-128 0-70.692-57.309-128-128-128zM64 256c0-106.039 85.961-192 192-192s192 85.961 192 192c0 41.466-13.146 79.863-35.498 111.248l154.125 154.125c12.496 12.496 12.496 32.758 0 45.254s-32.758 12.496-45.254 0L367.248 412.502C335.862 434.854 297.467 448 256 448c-106.039 0-192-85.962-192-192z' fill='rgba(17, 35, 55, 0.65)'\/%3E%3C\/svg%3E\");--gf-label-space-y-secondary: var(--gf-label-space-y-md-secondary);--gf-ctrl-border-color: #686e77;--gf-ctrl-size: var(--gf-ctrl-size-md);--gf-ctrl-label-color-primary: #112337;--gf-ctrl-label-color-secondary: #112337;--gf-ctrl-choice-size: var(--gf-ctrl-choice-size-md);--gf-ctrl-checkbox-check-size: var(--gf-ctrl-checkbox-check-size-md);--gf-ctrl-radio-check-size: var(--gf-ctrl-radio-check-size-md);--gf-ctrl-btn-font-size: var(--gf-ctrl-btn-font-size-md);--gf-ctrl-btn-padding-x: var(--gf-ctrl-btn-padding-x-md);--gf-ctrl-btn-size: var(--gf-ctrl-btn-size-md);--gf-ctrl-btn-border-color-secondary: #686e77;--gf-ctrl-btn-bg-color-hover-tertiary: #EBEBEB;--gf-field-img-choice-size: var(--gf-field-img-choice-size-md);--gf-field-img-choice-card-space: var(--gf-field-img-choice-card-space-md);--gf-field-img-choice-check-ind-size: var(--gf-field-img-choice-check-ind-size-md);--gf-field-img-choice-check-ind-icon-size: var(--gf-field-img-choice-check-ind-icon-size-md);--gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);}<\/style><div id='gf_3' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_3' id='gform_3'  action='\/pt-pt\/wp-json\/wp\/v2\/pages\/114770#gf_3' data-formid='3' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_3' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_3_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3_1'><span class='gform-field-label__text'>Nome e apelido<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_3_1' type='text' value='' class='large'   tabindex='49' placeholder='Nome e apelido*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3_16\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3_16'><span class='gform-field-label__text'>Correio eletr\u00f3nico<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_16' id='input_3_16' type='text' value='' class='large'   tabindex='50' placeholder='Correio eletr\u00f3nico*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3_5\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3_5'><span class='gform-field-label__text'>Telefone<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_3_5' type='text' value='' class='large'   tabindex='51' placeholder='Telefone*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3_9\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3_9'><span class='gform-field-label__text'>M\/N (N\u00famero de modelo)*<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_3_9' type='text' value='' class='large'   tabindex='52' placeholder='M\/N (N\u00famero de modelo)*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3_10\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3_10'><span class='gform-field-label__text'>N\u00famero de s\u00e9rie<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_3_10' type='text' value='' class='large'   tabindex='53' placeholder='N\u00famero de s\u00e9rie'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-third field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3_7'><span class='gform-field-label__text'>Sistema operativo<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_3_7' type='text' value='' class='large'   tabindex='54' placeholder='Sistema operativo'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3_14\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3_14'><span class='gform-field-label__text'>Pergunta (M\u00e1x. 3000 letras)<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_14' id='input_3_14' class='textarea small' tabindex='55'   placeholder='Pergunta (M\u00e1x. 3000 letras)*' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_3_8\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Consentimento<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_8.1' id='input_3_8_1' type='checkbox' value='1' tabindex='56'  aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_3_8_1' ><span class='gform-field-label__text'>Li e aceito a <a href=\"https:\/\/tooq.several.studio\/pt-pt\/politica-de-privacidade\/\" target=\"_blank\">pol\u00edtica de privacidade.<\/a><\/span><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/label><input type='hidden' name='input_8.2' value='Li e aceito a &lt;a href=&quot;https:\/\/tooq.several.studio\/pt-pt\/politica-de-privacidade\/&quot; target=&quot;_blank&quot;&gt;pol\u00edtica de privacidade.&lt;\/a&gt;' class='gform_hidden' \/><input type='hidden' name='input_8.3' value='4' class='gform_hidden' \/><\/div><\/fieldset><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_3' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' tabindex='57'>Enviar<\/button> <input type='hidden' name='gform_ajax' value='form_id=3&amp;title=&amp;description=&amp;tabindex=49&amp;theme=orbital&amp;styles=[]&amp;hash=fb74ba059be05294a7ea3085c0e52662' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_3' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_3' id='gform_theme_3' value='orbital' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_3' id='gform_style_settings_3' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_3' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='3' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' value='\/oEUtOrL6o4UZUEzPk4D168zORi2EhMYyjqj8r+0E1R0weS2r\/K\/m4taqKHqoNBxS0U\/2P57VWsR+D5Rjxsogfig2iRgpgHy6aILL1Pfqxl+3Vs=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_3' value='WyJ7XCI4LjFcIjpcImEyMjk1ZDVlNWIxNDg3MmRiY2VhNDMzYzZjZDk3MjYxXCIsXCI4LjJcIjpcIjg3OWVmYTY3OGEyNDdhZDVjN2MyYmZmNjMzYjY5YWIxXCIsXCI4LjNcIjpcIjBjNmRhZDE2ZTgwNDU0ODhiNzZhNTk0OWZhYjQyM2E1XCIsXCJnZm9ybV9zdWJtaXNzaW9uX21ldGhvZFwiOltcImZmOGI3YzI2ODRlM2QwNmI1NWYyOTZmMGFkMjFhOTZhXCIsXCIzY2RjZWE2NTliZDdmN2E1YWFiZTYxZWNiZmQzYzFhM1wiLFwiN2ZkOWNhMzQ2ZWI2OTYyYjA4Zjg0Njc0Zjc0NTM1OTNcIl0sXCJnZm9ybV90aGVtZVwiOlwiN2Y4YzgyNWQ3ZWNlNjQxNDg5MjFkYWJlOWZmZTlkZjNcIixcImdmb3JtX3N0eWxlX3NldHRpbmdzXCI6XCI1NjA0ZTliYjkyN2MyMTkxZGEyNTM5MmYxYmRhZjY1ZVwiLFwiZm9ybV9pZFwiOlwiMGI0NTUzZmFjYzRjMGNjMTJmNmYyM2YwNzJhMDRlZTlcIixcInVybFwiOlwiODllYzg1OWNkODA1MTMzOTU1NzY0MTE2ODc3Y2YxMGZcIixcInN0YXRlX3RpbWVzdGFtcFwiOlwiNDZhOWE2MGFmMmFmY2JhOWMxZjMzNTMwNjFkZGE3YjZcIn0iLCIwODExOTMzZjBhMzBlMDZkMWNiOTg3YTNlNjU1Mjg1ZSIsMTc4OTUzNjQxNV0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_3' id='gform_target_page_number_3' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_3' id='gform_source_page_number_3' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='check=First+Choice%2CSecond+Choice' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_3' id='gform_ajax_frame_3' title='Esta iframe cont\u00e9m a l\u00f3gica requerida para gerir Gravity Forms via AJAX.'><\/iframe>\n\t\t                <script>\ngform.initializeOnLoaded( function() {jQuery('#gform_ajax_frame_3').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_3');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_3').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_3').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_3').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_3').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_3').offset().top - mt); }, 50 );var current_page = jQuery('#gform_source_page_number_3').val();jQuery(document).trigger('gform_page_loaded', [3, current_page]);window['gf_submitting_3'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_3').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_3').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [3]);window['gf_submitting_3'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_3').text());}else{jQuery('#gform_3').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"3\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_3\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_3\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_3\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 3, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Suporte T\u00e9cnico Servi\u00e7o t\u00e9cnico Condi\u00e7\u00f5es gerais e garantias Todos os produtos comercializados pela TOOQ TECHNOLOGY t\u00eam garantia contra defeitos de fabrico, ficando exclu\u00eddas as avarias causadas por agentes externos ou servi\u00e7os prestados por outras companhias, tais como subidas ou picos de tens\u00e3o na rede el\u00e9trica, curto-circuitos, ondas progressivas induzidas por raios, linhas telef\u00f3nicas, inunda\u00e7\u00f5es, inc\u00eandios, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":83,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-114770","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Suporte t\u00e9cnico - TooQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tooq.com\/pt-pt\/suporte-tecnico\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suporte t\u00e9cnico - TooQ\" \/>\n<meta property=\"og:description\" content=\"Suporte T\u00e9cnico Servi\u00e7o t\u00e9cnico Condi\u00e7\u00f5es gerais e garantias Todos os produtos comercializados pela TOOQ TECHNOLOGY t\u00eam garantia contra defeitos de fabrico, ficando exclu\u00eddas as avarias causadas por agentes externos ou servi\u00e7os prestados por outras companhias, tais como subidas ou picos de tens\u00e3o na rede el\u00e9trica, curto-circuitos, ondas progressivas induzidas por raios, linhas telef\u00f3nicas, inunda\u00e7\u00f5es, inc\u00eandios, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tooq.com\/pt-pt\/suporte-tecnico\/\" \/>\n<meta property=\"og:site_name\" content=\"TooQ\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-21T22:03:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tooq.com\\\/pt-pt\\\/suporte-tecnico\\\/\",\"url\":\"https:\\\/\\\/tooq.com\\\/pt-pt\\\/suporte-tecnico\\\/\",\"name\":\"Suporte t\u00e9cnico - TooQ\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tooq.com\\\/pt-pt\\\/#website\"},\"datePublished\":\"2025-03-12T13:45:53+00:00\",\"dateModified\":\"2026-01-21T22:03:46+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tooq.com\\\/pt-pt\\\/suporte-tecnico\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tooq.com\\\/pt-pt\\\/suporte-tecnico\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tooq.com\\\/pt-pt\\\/suporte-tecnico\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/tooq.com\\\/pt-pt\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Suporte t\u00e9cnico\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tooq.com\\\/pt-pt\\\/#website\",\"url\":\"https:\\\/\\\/tooq.com\\\/pt-pt\\\/\",\"name\":\"TooQ\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/tooq.com\\\/pt-pt\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Suporte t\u00e9cnico - TooQ","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tooq.com\/pt-pt\/suporte-tecnico\/","og_locale":"pt_PT","og_type":"article","og_title":"Suporte t\u00e9cnico - TooQ","og_description":"Suporte T\u00e9cnico Servi\u00e7o t\u00e9cnico Condi\u00e7\u00f5es gerais e garantias Todos os produtos comercializados pela TOOQ TECHNOLOGY t\u00eam garantia contra defeitos de fabrico, ficando exclu\u00eddas as avarias causadas por agentes externos ou servi\u00e7os prestados por outras companhias, tais como subidas ou picos de tens\u00e3o na rede el\u00e9trica, curto-circuitos, ondas progressivas induzidas por raios, linhas telef\u00f3nicas, inunda\u00e7\u00f5es, inc\u00eandios, [&hellip;]","og_url":"https:\/\/tooq.com\/pt-pt\/suporte-tecnico\/","og_site_name":"TooQ","article_modified_time":"2026-01-21T22:03:46+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/tooq.com\/pt-pt\/suporte-tecnico\/","url":"https:\/\/tooq.com\/pt-pt\/suporte-tecnico\/","name":"Suporte t\u00e9cnico - TooQ","isPartOf":{"@id":"https:\/\/tooq.com\/pt-pt\/#website"},"datePublished":"2025-03-12T13:45:53+00:00","dateModified":"2026-01-21T22:03:46+00:00","breadcrumb":{"@id":"https:\/\/tooq.com\/pt-pt\/suporte-tecnico\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/tooq.com\/pt-pt\/suporte-tecnico\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/tooq.com\/pt-pt\/suporte-tecnico\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/tooq.com\/pt-pt\/"},{"@type":"ListItem","position":2,"name":"Suporte t\u00e9cnico"}]},{"@type":"WebSite","@id":"https:\/\/tooq.com\/pt-pt\/#website","url":"https:\/\/tooq.com\/pt-pt\/","name":"TooQ","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/tooq.com\/pt-pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"}]}},"_links":{"self":[{"href":"https:\/\/tooq.com\/pt-pt\/wp-json\/wp\/v2\/pages\/114770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tooq.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tooq.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tooq.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tooq.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=114770"}],"version-history":[{"count":0,"href":"https:\/\/tooq.com\/pt-pt\/wp-json\/wp\/v2\/pages\/114770\/revisions"}],"wp:attachment":[{"href":"https:\/\/tooq.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=114770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}